EcoWater SoCal - Vista, California

Team Irish

We were EcoWater customers in a different state (outside of CA). When we purchased our system (EcoWater water softening and Reverse Osmosis RO system) through the Costco program a couple years ago we were told we could move the system if we ever moved. We recently relocated on SoCal and called the local EcoWater dealer (EcoWater SoCal). We loved our original EcoWater team from our old home and were worried the new team wouldn't be able to fill their shoe. Boy, we were more than pleasantly surprised!! 🙂 The whole team from start to finish has been AWESOME!!

(1) INITIAL SERVICE TEAM: Marissa M. reached out in response to our initial call and explained how the overall process would work to get our system installed in our SoCal home. She was great about answering all our questions, was super knowledgeable, and provided clear pricing and quotes.

(2) SALES TEAM: Through Marissa we got our installation date on the calendar. Coincidentally, a few days before our install date, we happen to notice an EcoWater branded car parked in front of our neighbor's home. I walked up and was able to chat with Mitch M. (from EcoWater) after his sales call with my neighbor. He was kind enough to come to our garage and look at our kitchen set up so scout out the project in advance. He was extremely knowledgeable and professional. It was clear he did more than sales because of his knowledge base. He was also kind enough to offer to look in their computer system to see who was the technician that would be coming to do the install so that he could give them the heads up on our home. He happen to be back in the neighborhood the same day of the install and even stopped by to check in. SO AWESOME!

TECH TEAM: Evan P. was our main technician and he was AWESOME. He was super patient, friendly, and knowledgeable. His teammate Jason H. was also super skilled and friendly too. They were both great about explaining the whole installation process. The best part of the team was their professionalism, very positive attitude and solution orientation.They were also very customer-focused. Because they had to shut off the main water for a while, they were also so considerate and made sure they kept working so that they were able to get to a stopping point so the water could be turned back on before they went on an overdue/belated quick lunch break. How awesome was that! Because each home is different and has its quirks, Evan and Jason were both awesome about working around our plumbing setup and unique layout of our home.

We cannot say enough about this AWESOME, AWESOME team. Whoever owns this company clearly hires for professional and super friendly people. Wish we could give them more than 5 Stars...we'd give them 10 STARS if we could!! HIGHLY RECOMMEND!!!!!! Will be telling friends and family in the area all about them!! THANK YOU ECOWATER SOCAL TEAM!!!

Kim Spilker

We love our reverse osmosis system from EcoWater SoCal. Recently, it began to run slower, so I contacted them and spoke with Jonah Rivas who sent me an email and a detailed video on how to fix the issue ourselves. It worked perfectly, and now we have fast running RO water again!

Debbie King

I had the best customer care service with Kyle Keehr. He went above and beyond with walking me through a quick fix for my RO system and sending me YouTube videos to help set up my WiFi on my water softener. He was helpful with supply information and completing my account information. We scheduled a maintenance call so a technician can come out and double check things. He made me feel valued as a customer. Thank you Kyle!

Melinda Swearingen

We just had a system installed and are extremely happy with the service we had from Victor Deniz!! he was professional, friendly, informative, and completed the work with no problems at all! I appreciate that he took the time to explain the system to me and was respectful of my home. I highly recommend him for your service needs!

James Calucin

I contacted customer service to arrange a service visit for a carbon top-off and received outstanding assistance from Kyle Keehr. He was friendly, knowledgeable, and polite, addressing all my concerns and answering all of my questions. I truly appreciate the support. Keep up the great work—very professional!

Doug Bradley

Kyle Keehr at the call center was really helpful. He helped me identify the cause of a problem (leak detection valve) without having to call out service to fix it. I appreciate your help Kyle!

Julie Shah

I called EcoWater to order my water filters. I spoke with Miguel Reyes. He was incredibly knowledgeable, professional, and helpful. He explained what I needed, how to order it, and how to ensure I wasn’t ordering my filters prematurely. I felt respected and heard. When I call again, I will certainly be asking for Miguel, although he did mention that all his colleagues were equally awesome.

Aldo Barrera

I am a new home owner. I just moved in last Dec. I am still getting things set up and under control. We have ECO WATER system and need some help. I called for customer service and was helped by Kyle Keehr. Not only did he answer my questions and helped me find what I neededon the website but he went above and beyond to help me set up my own account and helped me with what need to update my system. He was extremely helpful. Great job!

Thank you