Ford Fairfield - Fairfield, California

Steven Tankersley

I recently purchased a Raptor R from Fairfield and had the best dealership experience ever. From online sales to service, to management, the entire team is 5 stars. There were a couple minor items I wanted fixed and they handled it quickly, professionally and with great communication. The GM himself assured I was taken care of. Total professionals

Danny Chen

I had a fantastic car buying experience with Nathan at Ford Fairfield. Despite driving all the way from Sacramento, the journey was well worth it. The entire process was smooth and enjoyable. I was especially impressed by their enthusiastic welcome when I arrived to pick up my new car. It made the moment feel truly special. Thanks Nathan.

Katie Pasichuke

The greatest custom order & purchase experience from both Emari & Sharon! They have the most welcoming, helpful people here that make buying your new car a great experience. The red-bow finish was the best way to end it.

Tonya Alston

***11/2/2024 I recently had a couple of recalls performed on my Mach-E. Due to the type of recalls, I was entitled to a loaner vehicle or rental, at the dealership's expense. There were no loaners available to Ford contacted a local Enterprise agency. Ford had my car for 5 or 6 days. The rental process was smooth from pick-up to drop off; Ford and Enterprise made it easy.
Tonya A

***updated 4/25/2024 My concerns below were addressed and I genuinely appreciate the customer service from the service dept manager. I have updated my review to 5 stars because I appreciate quality customer service.

Thank you!
Tonya A
**
Ford Fairfield is the dealership I selected when I ordered my Mach-E in 2021; it was delivered July 2022 and it is gorgeous! I have o ly had the 10k and 20k mile services performed. There are two outstanding recalls because the dealership doesn't yet have the necessary parts/fix for the recalls.
When your vehicle service has been completed, the text message/notification you receive should clearly indicate that the service is complete and your car is ready. The customer service clerk who checked you in should also let you know that your car is ready. I had to ask after noticing that my car had been been out front.
I received a couple of texts stating that the dealership was interested in purchasing my car and offering me a deal. I don't want a new car...I want the recalls satisfied.

Joshna Singh

I had the best experience ordering and purchasing my super duty with Mark at Ford Fairfield. He was honest and knowledgeable and made sure I was able to order the truck that met my needs. I definitely recommend working with him and visiting this location if you want to be at a dealership where they are upfront with what they can offer you.

Vahid Abbasi

I recently leased a Ford Mach-E from Fairfield, California Ford, and my experience was outstanding. My sales associate, Sharon, was incredibly knowledgeable and helpful throughout the entire process. She made everything seamless, and I truly appreciated her professionalism. I traded in my Ford Fusion and leased the new Mach-E, and the entire process took only a couple of hours, which was much quicker than I expected.
What really stood out was the personal touch – I received a video message from the branch's general manager, which added a special and impressive touch to my experience. Overall, I am very satisfied with the service and the car, and I would highly recommend this dealership to others. Thank you!

L. Evans

SERVICE DEPARTMENT REVIEW: They do go above and beyond to make sure you're happy. It's not cheap but for the huge amount of convenience, peace of mind service and customer service it's worth the price. However, I had to knock off a star because the diagnostic fee does not go towards your repair. Even if you get the car fixed there it's a separate fee and I really don't care for that.

Jaimee Benson

I have to give Bryan Rice a shout out for a pleasant experience. We drove down 2.15 hrs from Oroville. What I thought was going to be a stressful experience, Bryan managed to make a pleasant one. Options were somewhat limited and was communicated to Bryan and he pulled exactly what I needed from their inventory! Unexpectedly went home with the F-150 and love it. Bryan's communication on the financing was excellent and took care of me. Very likable staff over there. Everyone was so friendly. I strongly recommend this dealership.I can confidently advise that the process was very comfortable. If you're able, ask for Bryan for 1st class service. Thanks again!