Timmons Volkswagen of Long Beach - Long Beach, California

Jordan Michaelis

I’m deeply disappointed with the service I received at Timmons VW in Long Beach. I've brought my car in six times for the same issues with Park Pilot Assist and the steering wheel, only to find they keep resurfacing. These problems were under warranty until recently, but honestly, warranty or not, something that hasn’t been fixed properly after multiple attempts shouldn’t require me to pay out of pocket.

After all these visits, they’re now asking $1400 to “fix” the same issues they supposedly fixed before. I was also charged $410 for a diagnostic fee, even though I specifically asked to check if it was still under warranty first. That’s a big charge to shoulder when I’m leaving with the same problems I came in with. To me, this shows a lack of accountability and care for long-term customer satisfaction.

Terri Ramirez

I had a good experience 07/05/24 for issues with our dashboard with errors, they gave us a priced to fix ALL issues with the related error. Was advise they would check the car relating to the warning lights. Thought they did.. Literally a week and half later same message now its the front of the car and they want to charge a new diagnostic fee. It should of been checked, I could understand this warning light coming on a few months down the road or a year later but 10 days? And you want to charge me another visit fee? Terrible..

jennifer choi

I originally got referred to this dealership through the Costco Auto program. The communication between the dealership after the referral process was immediate and hassle free. The estimate was all done over via text communication and by the time I arrived at the dealership, I was ready to test drive and start the paper work. The car buying experience was quicker than I thought and they answered all my questions along the way.

Ed Dutcher

Jesse and staff were very helpful in helping me find the new car I wanted and drive it home in the same afternoon. I’ve been coming here for 15+ years and look forward to many more of quality service

Matthew Piurkowski

NEARLY KILLED!!!…
….Yet NO ACCOUNTABILITY taken by Timmons VW of Long Beach:
5/10/23 Oil change service provided by Timmons VW.
5/15/23 Oil light began blinking while driving on I-15 to Las Vegas. Moments later - dash lights galore as engine catches fire. Escaped burning vehicle with the few belongings I could grab before the car was incinerated by fire.
5/17/23 Upon returning home(after taking Greyhound bus to visit my ill mother) fresh pool of oil discovered under where the vehicle had been parked 5/10-5/15.
5/18/23 Fresh oil also discovered under where the vehicle had been parked at workplace on 5/15.
Store Manager Mitch and Service Manager Luis(especially) not willing to admit they did not properly seal the oil system at time of service. After showing photos of incinerated vehicle and fresh oil pool, Mitch admitted, “That looks like oil.” They offered theories such as: maybe your arm was blocking the dash lights(insulting AND irrelevant at the same time) and the vehicle wouldn’t do that(well it already did). We were told “Probably” and “Most likely” they caused the fire but offered no compensation. They were then quick to remind us “We didn’t make you take the bus to work” referring to a temporary loaner vehicle. Two words gentlemen… GROSS NEGLIGENCE!
We only asked for our 10 year-old VW Jetta to be replaced with a similar type vehicle. They made it clear that our vehicle(and potentially my life) was not worth a replacement 10 year-old vehicle, even with the backing of the $306,890,000,000(yes $306 billion) in 2023 revenue VW corporation.
This is a particularly sad case as BOTH my wife AND I were once proud VW owners spending thousands of dollars at VW dealerships to ensure our VWs were well maintained through 10 years of ownership. I truly wish I could say 10 “PLUS” years of ownership but, because of GROSS NEGLIGENCE on the part of Timmons VW of Long Beach, we will be at the Toyota dealership across town(taking on a new car loan out of our own pockets). Two last words… TAKE ACCOUNTABILITY!

AMANDA WASHINGTON

Naomi was extremely helpful. She took the time out to explain the differences in the vehicles and she also took pictures of varying cars and sent them to me before visited the store. She was very honest and I didn’t feel like I was being sold anything. I would recommend Timmons and Naomi specifically to my family and friends.

Mariana Ulloa

First time after having my car at a dealership for over 2 weeks getting serviced. They returned the car filthy as it could be! Run away from this place!

Aaron Hamada

The service advisor and the technician was able to replicate 3 issues that only happen randomly. I really appreciate that they did not just say I was not able to see the issue. The service advisor Diego also provided me a Loner car right when he knew that it would take longer. This made me feel that they were really trying to fix the issue and wanted to take care of me. I will continue my car service with this dealership as I have had terrible experience at another dealer where I needed to post 1-2 star reviews on all platforms and report them to VW.